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Your satisfaction is guaranteed. We want everyone to experience the benefits of
Q-Ray - risk free! If for any reason you are not satisfied with your purchase,
just return it within 30 days of receipt of shipment. Any return must be in its
original conditionand in its original packaging. A full refund will be applied
to your original purchase credit card for the price of the item(s) returned
that meet these conditions. Any return of Q-Ray Products to Q-Ray must arrive
in re-saleable condition, including original packaging. Please include the
packing slip with your return and wrap the package securely. For your
protection, we recommend that you use a traceable and insurable form of mail
for shipment. Before returning your item(s), please call Q-Ray Direct Sales at
the following number to obtain a Return Authorization Number: 1.866.544.1825.
Return Instructions
If you decide not to keep your Q-Ray, simply return it within 30 days for a
full refund of the purchase price, excluding shipping and handling. Proof of
purchase, such as a copy of the original sales receipt or packing slip invoice,
is required for reimbursement.
- Sending back all materials in their original packaging.
- Return Original Invoice - please complete EXCHANGE/RETURN FORM on back of the invoice.
- Please make a copy of this invoice for your records.
- For your safety - ship the package back to Q-Ray using a trackable method.
We cannot be responsible for items lost by
your shipper.
- Use the RETURN SHIPPING LABEL provided on the other side.
- Please return within the Guarantee period.
Return Shipping Address
Q-Ray Returns Department
10 Brodie Dr. Unit #2
Richmond Hill, ON L4B 3K8 CANADA
Fax: 905-780-5727
Customer Service: 1-866-544-1825
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